Last Updated: July 2025‍

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At FULLVENUE, your privacy is important to us. This policy explains how we collect, use, share and protect your personal data when you interact with our company in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), whether through our consultancy services or when using our digital products, including Clustie.

By using our services or visiting our websites (www.fullvenue.ai and www.clustie.ai), you agree to the practices described in this policy.

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1. Who We Are

FULLVENUE is a consultancy company focused on Data Science and Artificial Intelligence to help businesses enhance their marketing performance, and the developer of Clustie, a digital platform designed for clustering and segmentation of first-party data for businesses and marketing teams.

All data processing activities related to FULLVENUE’s services and the Clustie platform are carried out by FULLVENUE.

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2. Contact Details‍

FULLVENUE has appointed a Data Protection Manager (DPM) to oversee our compliance with data protection laws and to address any questions or concerns regarding your personal data.

Data Controller:

FULLVENUE

Name: Tiago Costa Rocha

Avenida Fernão de Magalhães 1862

Torre das Antas, 3º Andar, Fração BL

4350-158 Campanhã, Porto (Portugal)

E-mail: hello@fullvenue.ai | tiago@fullvenue.ai

If you have questions or concerns about how your data is handled, or if you wish to exercise your data protection rights, please contact us or our DPM using the details above before reaching out to a supervisory authority.

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‍3. Scope of This Policy

This Privacy Policy applies to all data collected via:

• FULLVENUE's consultancy services;
• Clustie's web platform (www.clustie.ai);
• Related communications and marketing campaigns.

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It is intended to meet the requirements of the EU General Data Protection Regulation (GDPR) and may provide additional details for users in other jurisdictions.

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4. The Data We Collect

We may collect, use, store and transfer different kinds of personal data including:

• Identity Data: name, company, job title
• Contact Data: email, phone number, address
• Inquiry and Message Data: any additional information users provide when contacting us, such as messages submitted through forms, support requests or feedback
• Technical Data: IP address, browser type, device info
• Usage Data: how you use our websites, platforms and services (including Clustie)
• Profile Data: user preferences, feedback, login credentials (for Clustie)
• Transaction Data: billing and payment information
• Marketing Data: communication preferences

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We also collect aggregated data for statistical purposes. We do not collect special categories of personal data (e.g. race, religion, health).

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5. How We Collect Your Data

We collect data through:

• Direct interactions: form submissions, emails, account registration on Clustie
• Automated technologies: cookies and server logs
• Third parties: analytics providers, advertising networks, public sources

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6. How We Use Your Data

We use your personal data for:

• Providing FULLVENUE consultancy services
• Operating and improving the Clustie platform
• Managing accounts and customer relationships
• Processing and delivering orders
• Responding to inquiries or support requests
• Sending relevant communications and marketing
• Ensuring website and platform security
• Complying with legal or regulatory obligations

Lawful Bases:

We rely on the following lawful bases to process your data:

• Performance of a contract
• Legitimate interests
• Legal obligations
• Consent (when required, e.g. for marketing purposes)

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7. Marketing and Communications

FULLVENUE may send you marketing communications based on your consent and legitimate interests. You have the right to withdraw your consent or object to such communications at any given time. To opt out, you can:

• Use the unsubscribe link included in our marketing e-mails
• Contact us directly at hello@fullvenue.ai

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Clustie communications are currently limited to operational messages that are necessary for service delivery, such as account notifications and system updates. These operational communications are essential and therefore cannot be unsubscribed from. If you have any questions or concerns regarding Clustie communications, please contact us at hello@fullvenue.ai.

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8. Cookies and Analytics

We use cookies and similar tracking technologies to improve your experience and help us understand how our websites are used.‍

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What are cookies?

‍Cookies are small text files placed on your device to store information about your preferences and activity.

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How we use cookies:

• To remember your preferences and settings
• To analyze site traffic and usage patterns
• To personalize content and marketing communications
• To enhance security and prevent fraud

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Managing cookies:‍

You can control or disable cookies through your browser settings. Please not that blocking certain cookies may affect website functionality or your user experience.

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Third-party cookies:‍

We may also use third-party services that use cookies to collect information about your use of our websites with the sole purpose of improving our services. These providers are bound by confidentiality and data protection obligations.

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By continuing to use our websites, you consent to the use of cookies as described above. You can manage your cookie preferences at any time via your browser settings.

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9. Data Sharing

We may share your personal data with:

• Internal team members who require access for service delivery
• Trusted third-party service providers (e.g. cloud hosting, analytics, CRM tools)
• Business partners, if applicable
• Regulatory or legal authorities when required

All third parties are required to respect the confidentiality and security of your data.

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10. International Data Transfers

We may transfer your data outside the European Economic Area (EEA), ensuring it is protected with appropriate safeguards.

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11. Data Security

We implement technical and organizational measures to protect your data from loss, unauthorized access or misuse. Only authorized personnel have access to personal data and are bound by confidentiality obligations.

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12. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, tax or accounting obligations. When no longer needed, we securely delete or anonymize the data. Anonymized data may be retained solely for research, statistical or analytical purposes, as it does not contain any personally identifiable information.

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13. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction or erasure
• Object to or restrict processing
• Request data transfer (portability)
• Withdraw consent (where applicable)

To exercise any of these rights, contact us at hello@fullvenue.ai. We aim to respond within one month.

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14. Third-Party Links

Our websites may link to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies.

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15. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised “Last Updated” date at the top of the policy. We encourage you to review this policy regularly to stay informed about how we collect, use and protect your data.

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Contact Us

For any privacy-related concerns or requests, please reach out to us at:

📧 E-mail: hello@fullvenue.ai